• Contact us within: 14 days of delivery
• You’ll also need the receipt or proof of purchase
• Ship items back within: 60 days of delivery
• We Accept returns only if the product is unopened and in original packaging with tags.
• if any costumer intentionally purchase our items to return it or if someone return our products very often, we may charge restocking fees.
• we may also charge actual shipping cost from the total amount as our flat shipping cost is only to give benefit to our costumers.
• any discount given at the time of purchase may also be cancelled on returns if it doesn't meet our sale / discount policy.

Instructions to Return:

1. Please notify shopyourbeads.com within 14 days of delivery.
2. we offer free returns of our products.
3. please bubble wrap everything.
4. pack all items together in a box or a padded envelop.
5. please send a list of the items you are sending along with the package.

The following items are not eligible for returns:

• Custom orders
• Special orders
• Findings that have been broken up, unsealed or otherwise altered.

Return shipping guidelines:

• Buyer is responsible for return shipping charges and shopyourbeads.com will not pay for return shipping.
• Please return supplies in plain protective packaging with a copy of the original invoice and a completed return Form.
• For your protection, please send your returns in a plain, rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
• If you would like to exchange any item, simply return it for a refund and place a new order for the desired item(s).