We happily accept returns, refunds and exchanges of regular merchandise, including precious metal findings within ninety days of the original order date on the invoice.
- Contact us within: 14 days of delivery
- Ship items back within: 60 days of delivery
- We Accept returns only if the product is unopened and in original packaging.
- All refunds, returns and exchanges will be processed in 5 to 10 working days.
- if any costumer intentionally purchase our items to return it or if someone return our products very often, we may charge restocking fees.
- we may also charge actual shipping cost from the total amount as our flat shipping cost is only to give benefit to our costumers.
- any discount given at the time of purchase may also be cancelled on returns if it doesn't meet our sale / discount policy.
Instructions to Return:
- Please notify shopyourbeads.com within 14 days of delivery.
- we offer free returns of our products.
- please bubble wrap everything.
- pack all items together in a box or a padded envelop.
- please send a list of the items you are sending along with the package.
The following items are not eligible for returns:
- Custom orders
- Special orders
- findings that have been broken up, unsealed or otherwise altered.
Return shipping guidelines:
- Buyer is responsible for return shipping charges and shopyourbeads.com will not pay for return shipping.
- Please return supplies in plain protective packaging with a copy of the original invoice and a completed return Form.
- For your protection, please send your returns in a plain, rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
- If you would like to exchange any item, simply return it for a refund and place a new order for the desired item(s).