We happily accept returns, refunds and exchanges of regular merchandise, including precious metal findings within ninety days of the original order date on the invoice.

Return policy:

  • Contact us within: 14 days of delivery
  • Ship items back within: 60 days of delivery
  • We Accept returns only if the product is unopened and in original packaging.
  • All refunds, returns and exchanges will be processed in 5 to 10 working days.
  • if any costumer intentionally purchase our items to return it or if someone return our products very often, we may charge restocking fees.
  • we may also charge actual shipping cost from the total amount as our flat shipping cost is only to give benefit to our costumers.
  • any discount given at the time of purchase may also be cancelled on returns if it doesn't meet our sale / discount policy.

Instructions to Return:

  1. Please notify shopyourbeads.com within 14 days of delivery.
  2. we offer free returns of our products.
  3. please bubble wrap everything.
  4. pack all items together in a box or a padded envelop.
  5. please send a list of the items you are sending along with the package.

The following items are not eligible for returns:

  • Custom orders
  • Special orders
  • findings that have been broken up, unsealed or otherwise altered.

Return shipping guidelines:

  • Buyer is responsible for return shipping charges and shopyourbeads.com will not pay for return shipping.
  • Please return supplies in plain protective packaging with a copy of the original invoice and a completed return Form.
  • For your protection, please send your returns in a plain, rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
  • If you would like to exchange any item, simply return it for a refund and place a new order for the desired item(s).